Job Title: Venues Manager

Department: Trading Services

Team: Licensed Venues

Responsible to: Deputy Head of Venue Operations

Hours of Work:

35 hours per week (excluding unpaid lunch break) averaged over 52 weeks.

Term 1 and Term 2 will require increased hours per week (but not more than 48 hours over a 17-week reference period). The surplus of hours should be managed effectively throughout the year.

Purpose of the role:

To lead the Campus Venues late-night management team in the development and delivery of exceptional service provision within all the late-night campus outlets operated by RHSU.

To provide operational leadership and hands-on management, and to line manage and continually develop all staff working within the campus-based operations.

To develop the service offering within the SU & Medicine Venues with the key aim of increasing footfall, driving sales, maximising profitability, and delivering an exceptional customer experience.

To lead on diversifying income through private bookings and events. Working alongside the Entertainment & Events team coordinate the end-to-end event management support for private bookings and events. Manage RHSU internal space booking systems and licensed venue diaries, supporting all stakeholders with the event logistics and hands-on operational management of hosted events and activities. Ensure effective training is delivered to support the successful deliverance of these events where the operation may differ to business as usual.

To provide operational venue management support as required to all activities hosted within campus-located venues, both internal and external bookings. To ensure exceptional standards of service, hygiene and professionalism are delivered whilst complying with organisational policy, industry best practice and legislative requirements.

Strategic Alignment:

The role will support the diverse range of activities and events that are hosted annually by the Students’ Union – with a particular focus on making campus fun. The post holder will be influential in the delivery of high-quality services for all stakeholders and will lead by example.

They will ensure student staff live our values and take a role in developing the team members so that they leave the organisation as more employable individuals.

This job posting will close on Sunday 10th November 2024 at the latest, however we reserve the right to close the vacancy early, if a suitable candidate is identified sooner. Applications will be reviewed on an ongoing basis through the application window. Interviews will be held on an ad hoc basis.